diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/kefu/KeFuConversationController.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/kefu/KeFuConversationController.java
index 8d286a36a1..05d6aee2dc 100644
--- a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/kefu/KeFuConversationController.java
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/controller/admin/kefu/KeFuConversationController.java
@@ -6,6 +6,7 @@ import cn.iocoder.yudao.module.member.api.user.MemberUserApi;
 import cn.iocoder.yudao.module.member.api.user.dto.MemberUserRespDTO;
 import cn.iocoder.yudao.module.promotion.controller.admin.kefu.vo.conversation.KeFuConversationRespVO;
 import cn.iocoder.yudao.module.promotion.controller.admin.kefu.vo.conversation.KeFuConversationUpdatePinnedReqVO;
+import cn.iocoder.yudao.module.promotion.dal.dataobject.kefu.KeFuConversationDO;
 import cn.iocoder.yudao.module.promotion.service.kefu.KeFuConversationService;
 import io.swagger.v3.oas.annotations.Operation;
 import io.swagger.v3.oas.annotations.Parameter;
@@ -34,6 +35,25 @@ public class KeFuConversationController {
     @Resource
     private MemberUserApi memberUserApi;
 
+    @GetMapping("/get")
+    @Operation(summary = "获得客服会话")
+    @Parameter(name = "id", description = "编号", required = true, example = "1024")
+    @PreAuthorize("@ss.hasPermission('promotion:kefu-conversation:query')")
+    public CommonResult<KeFuConversationRespVO> getConversation(@RequestParam("id") Long id) {
+        KeFuConversationDO conversation = conversationService.getConversation(id);
+        if (conversation == null) {
+            return success(null);
+        }
+
+        // 拼接数据
+        KeFuConversationRespVO result = BeanUtils.toBean(conversation, KeFuConversationRespVO.class);
+        MemberUserRespDTO memberUser = memberUserApi.getUser(conversation.getUserId());
+        if (memberUser != null) {
+            result.setUserAvatar(memberUser.getAvatar()).setUserNickname(memberUser.getNickname());
+        }
+        return success(result);
+    }
+
     @PutMapping("/update-conversation-pinned")
     @Operation(summary = "置顶/取消置顶客服会话")
     @PreAuthorize("@ss.hasPermission('promotion:kefu-conversation:update')")
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/kefu/KeFuConversationService.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/kefu/KeFuConversationService.java
index 2da8d0bc6d..d993a2f661 100644
--- a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/kefu/KeFuConversationService.java
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/kefu/KeFuConversationService.java
@@ -13,6 +13,14 @@ import java.util.List;
  */
 public interface KeFuConversationService {
 
+    /**
+     * 获得客服会话
+     *
+     * @param id 编号
+     * @return 客服会话
+     */
+    KeFuConversationDO getConversation(Long id);
+
     /**
      * 【管理员】删除客服会话
      *
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/kefu/KeFuConversationServiceImpl.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/kefu/KeFuConversationServiceImpl.java
index 48aff5b03d..a123bb8d08 100644
--- a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/kefu/KeFuConversationServiceImpl.java
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/kefu/KeFuConversationServiceImpl.java
@@ -30,6 +30,11 @@ public class KeFuConversationServiceImpl implements KeFuConversationService {
     @Resource
     private KeFuConversationMapper conversationMapper;
 
+    @Override
+    public KeFuConversationDO getConversation(Long id) {
+        return conversationMapper.selectById(id);
+    }
+
     @Override
     public void deleteKefuConversation(Long id) {
         // 校验存在
diff --git a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/kefu/KeFuMessageServiceImpl.java b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/kefu/KeFuMessageServiceImpl.java
index 374269c6b5..2e2a8a4d34 100644
--- a/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/kefu/KeFuMessageServiceImpl.java
+++ b/yudao-module-mall/yudao-module-promotion-biz/src/main/java/cn/iocoder/yudao/module/promotion/service/kefu/KeFuMessageServiceImpl.java
@@ -2,7 +2,6 @@ package cn.iocoder.yudao.module.promotion.service.kefu;
 
 import cn.hutool.core.collection.CollUtil;
 import cn.hutool.core.util.ObjUtil;
-import cn.hutool.core.util.StrUtil;
 import cn.hutool.extra.spring.SpringUtil;
 import cn.iocoder.yudao.framework.common.enums.UserTypeEnum;
 import cn.iocoder.yudao.framework.common.util.object.BeanUtils;
@@ -113,9 +112,9 @@ public class KeFuMessageServiceImpl implements KeFuMessageService {
         // 2.3 发送消息通知会员，管理员已读 -> 会员更新发送的消息状态
         KeFuMessageDO keFuMessage = getFirst(filterList(messageList, message -> UserTypeEnum.MEMBER.getValue().equals(message.getSenderType())));
         assert keFuMessage != null; // 断言避免警告
-        getSelf().sendAsyncMessageToMember(keFuMessage.getSenderId(), KEFU_MESSAGE_ADMIN_READ, StrUtil.EMPTY);
+        getSelf().sendAsyncMessageToMember(keFuMessage.getSenderId(), KEFU_MESSAGE_ADMIN_READ, conversation);
         // 2.4 通知所有管理员消息已读
-        getSelf().sendAsyncMessageToAdmin(KEFU_MESSAGE_ADMIN_READ, StrUtil.EMPTY);
+        getSelf().sendAsyncMessageToAdmin(KEFU_MESSAGE_ADMIN_READ, conversation);
     }
 
     private void validateReceiverExist(Long receiverId, Integer receiverType) {